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Tsohost Reviews

Posted Thursday 03rd Oct, 2013 by

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Review sites are now the ideal shopping companion, they offer honest and un-affiliated insight into a companies products and customer service. When it comes to selecting a hosting company to support your online presence, business or community site, scouring the web for reviews is a must! With so much riding on one company it’s important to know whether reviews truly reflect the hosting companies claims of customer support and product quality.

At Tsohost reviews really matter to us!

At Tsohost every member of the team from support to the directors takes both good and bad customer reviews very seriously. As a whole we pride ourselves on being customer led and technically driven, part of this ethos means acting on feedback generated from social media and review sites, whether its ideas, recommendations or improvements that should be made.

As Head of Product and Marketing at Tsohost I am pleased to say and promise, that we never delete any negative reviews about us, instead we engage with the reviewer by replying, calling, tweeting or following up with an email to address the issue.

However, as the saying goes 'The proof is in the pudding'. Trustpilot is a popular independent review gathering portal for online shops. It’s a community based platform for users to share their online shopping experiences online. The best thing about Trustpilot is that the reviews posted about companies are beyond the control of the vendors being reviewed, this rule applies to us too. We have no control about what anyone says about our company and we are delighted to show how our customer reviews compare to other popular web hosting companies:

Company

Score Out Of 10

Tsohost

9.5

123-reg

7.3

1&1 (UK)

3.9

Hostgator

5.2

Godaddy

5.7

*Information correct as of 3rd October 2013.

Unfortunately unlike Trustpilot there are review sites that modify customer reviews to help their sponsors rank higher or to promote their own product and service offering.

When I shop online, I don't only check review sites, I like investigating forums and blog posts made by individuals to really get to know what a company is like. You can find reviews and discussions between us and our customers on the most popular hosting forum discussions such as, webhostchat, webhostingtalk and overclockers

At Tsohost we recently surveyed our customers and found that over 60% of our clients found us through recommendations, referrals and forum posts. On top of that, of the 1500 responses, a whopping 99%* said they would recommend us to their friends and family!

If you would like to share your Tsohost experience with the world, whether it be good or bad please feel free to post your review on any of the UK's popular review sites like Trustpilot or Review Centre

*Tsohost 2013 Customer Survey


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