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Continuing To Improve Customer Support

Posted 12th April, 2013 by Aliysa

As one of the UK’s fastest growing web hosting providers, our top priority is to ensure we maintain the highest standard of support, that our clients are accustomed to.

To ensure we continue to offer our renowned customer support, despite being the fastest growing hosting provider in the UK, we’ve hired thirteen new members of staff who will join our experienced customer support team after completing an intensive training course designed by our very own technical directors.

The two week intensive training course officially dubbed the ‘Tsohost University’ has been carefully designed to equip staff with the fundamental understanding of process and hosting technologies, so they can accurately and efficiently resolve technical issues.

Team Training

In this, the first week of training, new recruits have been put through their paces with technical and customer service seminars, problem solving tasks and team building exercises. During the second week of training recruits will take a more hands on approach; drawing from their new skill set (and support from senior members of staff) recruits will respond to common support issues and sales enquiries.

"This programme has been carefully designed to give the new staff all of the fundamental knowledge that they need to fully understand all technical issues a client may face, as well as to offer accurate pre-sales advice when helping a client to choose the right solution. At this level of knowledge staff do not have to use rigid scripts and instead can offer intelligent advice.” Adam Smith - Technical Director

If you're interested in joining the growing Tsohost team, you can see our latest job vacancies here.

Team Training

Categories: Tsohost News

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