On behalf of myself, Darren, Dominic and Seb, I would like to take this opportunity to thank you for your custom over the past 10 years.
Tsohost started out as a “bedroom business” back in 2003 with no customers and a seed capital of just £300. We joined an already saturated market in which plenty of providers were already offering cheap hosting. Our goal was to provide affordable hosting but with the uptime, performance and quality of service normally only available from more expensive providers. This continues to be our primary focus today, in shared hosting as well as managed dedicated and IaaS.
Tsohost’s phenomenal growth has been mainly through word of mouth. Rather than spend vast amounts of money on advertising, we instead put those funds into infrastructure to continually improve the service, in the knowledge that happy customers will continue to recommend us. Whilst we now have a somewhat larger marketing budget and an in house marketing team, recommendations and referrals are still our primary source of new business. Due to our high service levels our client retention is at 97%.
We took the decision in the early days of the business not to take venture capital or private equity backing. This leaves the 4 directors in complete control of the business, ensuring its direction is based on technical know-how and our continuing customer focussed ethos which has made Tsohost such a success.
We now have a team of 53, almost entirely technical but the 4 directors are still very much “hands on” and you will often see our names pop up in support tickets and on social media channels. We are still geeks at heart and love to get our hands dirty with server provisioning and network expansion. All new technical support staff at Tsohost are trained by the original founders and directors to ensure that our unique way of doing things and our focus on technical excellence as well putting the customer first continues to be promoted as Tsohost becomes even larger.
Our most exciting project at present is the construction of our new data centre. A multi-million pound project, it has also been a personal dream of mine since the company was founded. The new facility gives us complete end to end control of the hosting environment and infrastructure, providing a solid base on which to continue our phenomenal growth. We hope you will continue to follow the build blog as the facility continues to progress towards a target go-live in October.
I would like to take the opportunity to thank you once more for your custom over the past 10 years. Here’s to the next 10!