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From Everyone At Tsohost - Thank You For 10 Fantastic Years

Posted Monday 08th Jul, 2013 by

18 Comments

Thank You For 10 Fantastic Years

On behalf of myself, Darren, Dominic and Seb, I would like to take this opportunity to thank you for your custom over the past 10 years.

Tsohost started out as a “bedroom business” back in 2003 with no customers and a seed capital of just £300. We joined an already saturated market in which plenty of providers were already offering cheap hosting. Our goal was to provide affordable hosting but with the uptime, performance and quality of service normally only available from more expensive providers. This continues to be our primary focus today, in shared hosting as well as managed dedicated and IaaS.

Tsohost’s phenomenal growth has been mainly through word of mouth. Rather than spend vast amounts of money on advertising, we instead put those funds into infrastructure to continually improve the service, in the knowledge that happy customers will continue to recommend us. Whilst we now have a somewhat larger marketing budget and an in house marketing team, recommendations and referrals are still our primary source of new business. Due to our high service levels our client retention is at 97%.

We took the decision in the early days of the business not to take venture capital or private equity backing. This leaves the 4 directors in complete control of the business, ensuring its direction is based on technical know-how and our continuing customer focussed ethos which has made Tsohost such a success.

We now have a team of 53, almost entirely technical but the 4 directors are still very much “hands on” and you will often see our names pop up in support tickets and on social media channels. We are still geeks at heart and love to get our hands dirty with server provisioning and network expansion. All new technical support staff at Tsohost are trained by the original founders and directors to ensure that our unique way of doing things and our focus on technical excellence as well putting the customer first continues to be promoted as Tsohost becomes even larger.

Our most exciting project at present is the construction of our new data centre. A multi-million pound project, it has also been a personal dream of mine since the company was founded. The new facility gives us complete end to end control of the hosting environment and infrastructure, providing a solid base on which to continue our phenomenal growth. We hope you will continue to follow the build blog as the facility continues to progress towards a target go-live in October.

I would like to take the opportunity to thank you once more for your custom over the past 10 years. Here’s to the next 10!


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...A simply excellent company, excellent hosting and excellent support, far ahead of the competition in my opinion!

Only with you 8 months so far, but impressive service. Thank you - and looking forward to your continuing success - good luck for the next 10 !  tb

Your USP for me has always been excellent customer service and support. If you guys can manage to keep that culture as you scale then you’re on track to become a market leader in your next ten years of business. Big congrats and keep it up! 3step web always suggests Tsohost as a platform for our clients.

Superb service! Happy birthday guys!

And a huge thank you for all your support.  I set up The Relaxation Room in April 2003 so we are celebrating 10 years together too.  In those 10 years you have never let me down.  If there have been problems, usually with me ‘tinkering’ with something, you’ve always been there in record time to put it right.  As a sole trader my website is my shop window and being able to call you anytime when I am away from the office is invaluable. I know I can rely on you being there to fix it.  Many congratulations

Happy 10th birthday!
When anyone asks about hosting, your prices, packages and excellent service make it easy to always recommend you and I’ve noticed on forums that there will always be many other posts saying just the same, so it’s not a surprise to read that most of your growth is through word of mouth.

A massive thank you to you all for your feedback, it’s very much appreciated! It’s nice to hear that both new and old customers are equally happy with our service :) We promise to keep up the good work!

Congratulations! I have been with you for a few years and am as delighted with your service as ever. Well done!

Happy Birthday!!

I’m a relative newcomer but a delighted customer non the less!!

I still can’t believe I got a ticket reply in under 6 minutes at what must have been close to 4am on a SUNDAY morning. Just proves you must be (almost) as mad as me for working those hours.

You keep rockin’ an I’ll keep smilin’.

Superb service in all respects.  Keep up the good work and I wish you all every success in the future

I’ve been with your for a little over a year. Your service was recommended to me by a friend and I have recommended you to two others who are now also clients of yours for the reasons you describe above. Great support from knowledgeable staff, good uptime and performance that punches way above the weight of a typical shared host!

Glad you are doing well, you deserve it!

Congratulations and well-done to you all for the good work.

Congrats to you all! We were having an awful time with our hosting prior to moving to you - customer support based in S. America was not working for us at all. You have been very professional and helpful. I wouldn’t even think about using someone else. When my business grows I’ll be in touch about hosting our e-commerce function with you too :). Spread the love.

Been with you guys for a few years now interesting to hear the back story. I have to say I’m delighted with both product and service and mention you guys whenever someone is talking about companies.

I’ll continue recommending you. Your service is far better than anyones. You are doing a fantastic job.

Well done guys and happy 10th birthday.

Congratulations to you all on your 10th ‘birthday’. A recession, a saturated market and fierce competition are no match for TSOHost. Your hard-work and dedication in providing hosting products backed by superior support and exemplary up-time and performance, are a testament to your continued success. Keep up the fantastic work!

I’ve been with you for half of the journey. I love what you do and provide. Please keep up the exceptional work!

Sam