Tsohost Knowledge Base

I'm having issues connecting to FTP, help?

Modified Tuesday 15th April, 2014 at 05:03

Was this helpful?

If you're having a problem connecting to FTP or uploading your website, please go over all of the information that you're entering in to your FTP software.

The key pieces of information to remember are:

  • FTP Host
  • Username
  • Password
  • Default Directory

FTP Host

The FTP host is the FTP server to which you are connecting. On the clustered hosting platform, it is important that you connect to ftp.yourdomain.com, or, if you haven't yet moved your site you can use the IP address 91.208.99.4.

Username and Password

Your FTP username and password are not necessarily the same as your hosting control panel username and password. Your FTP user is created by logging in to the control panel, clicking 'Website Settings' and then 'FTP Users'. The username will be something like you@yourdomain.com, and it is important that you include the @yourdomain.com part.

Default Directory

You need to ensure that any files you upload are placed in to the public_html directory. Files not placed within here will not be viewable on the internet.


FTPconnectionconnectingconnect

Still can't find what you're looking for?

That's not a problem. Our 24/7 customer support team are friendly and waiting to help answer your questions. The easiest way to get in touch is to raise a support ticket; simply click the button below.

Open Support Ticket