What happens if my server crashes?
Though we work around the clock to keep your service running smoothly and without interruption, unexpected problems can arise and on rare occasions a server can crash.
So what happens?
The moment any of our servers stop responding to our round-the-clock monitoring, our System Operations team and our Directors are made immediately aware and they will begin fixing the issue immediately.
If the issue is severe or if the period of downtime is expected to exceed more than 15 minutes we will put an alert on our Status page which you can find at status.Tsohost.com letting you know what the issue is, when the alert was logged and when we expect the service to return.
If you suspect your server is down (if your site is down and you cannot log in to your control panel) it is always best to check the Status Page first before calling or opening a support ticket.
But whatever the issue, don't panic! We are here to help and get the problem resolved as soon as possible.