Tsohost Knowledge Base

What happens if I forget to renew?

Modified Wednesday 10th December, 2014 at 06:39

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Don't panic!

We understand that life doesn't always stick to a schedule and that mistakes can sometimes happen, so if something should come up here's what you can expect -

Reminders

We raise invoices 30 days in advance of the due date and a reminder 3 days before your invoice is due to be paid. Should this date pass without payment we have a 7 day grace period in place which means we don't limit, suspend or close your account; giving you plenty of time to get in touch, or pay the outstanding invoice.

Suspension

When the 7 day grace period is up we will unfortunately have to suspend your account, but you will get an e-mail letting you know to make sure you're kept updated.

You can get your account unsuspended simply by logging in to your my.Tsohost.com client area and paying the outstanding invoice; your account will be re-activated straight away.

Please bear in mind, however, that we don't keep suspended accounts around indefinitely and we regulalry audit suspended accounts. So if an account of yours has been suspended and you need data from it or you would like to renew it, sooner is better than later


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