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Teamviewer Policy

TeamViewer is a third party tool used by Tsohost to assist clients. Therefore, Tsohost gives no warranty whatsoever in respect of the TeamViewer tool and is not liable for any error or malfunction that TeamViewer may have or cause on a customer’s computer. Tsohost has all the TeamViewer licenses required to use and enable its clients to use this tool.

The TeamViewer tool can only be used by a customer if the client gives his or her consent and installs the tool themselves.

Installation or use of the TeamViewer tool is not mandatory but such use may enable Tsohost to resolve the client’s issues more efficiently.

By installing the TeamViewer tool and accepting Tsohost access request the customer authorises Tsohost to access the customer’s computer including any data stored on the computer that it may be reasonably necessary for Tsohost to access.

Tsohost will use the TeamViewer tool for the purpose of assisting the customer with resolving the issue that the customer is experiencing. Assistance is provided only as a convenience to end users of Tsohost products and services. The nature of the problem and solution(s) may depend on the customer's system and other variables unknown to the support engineer.

For this purpose the customer must provide reasonable cooperation to Tsohost and maintain telephone contact with the Tsohost technician at all times and monitor tasks performed by the Support agent remotely via the customer’s computer. Customer should therefore remain at their PC or device for the duration of the remote help session.

You agree and understands that use of the TeamViewer will result in Tsohost temporarily taking remote control of the customer’s computer for the purpose of testing or attempting to resolve the incident reported by the client. The customer shall be able to view Tsohost’s actions on the customer’s computer and therefore responsible for monitoring the performance and may instruct the Tsohost representative to cease access at any time.

Tsohost will use its best efforts not to access any of the customer’s personal data unless reasonably necessary to do so. However, when attempting to assist the customer the Tsohost representative may have access to other data on the customer’s computer and in such instances Tsohost shall take all necessary measures to ensure the confidentiality of the customer’s information. Any personal data accessed by Tsohost shall be processed in accordance with the Data Protection Act 1998 as set out more fully in the Privacy Policy.

You understand and agrees that Tsohost Limited is not liable for any subsequent incidents unrelated to the remote performance which may occur. Tsohost or its employees will not be held liable for any direct, indirect, damages, loss, cost or liability whatsoever that result from, or are related to the remote help session provided by Tsohost.

Click here to view our terms and conditions prior to April 30th 2018.