For every server we manage a range of services by default. On the web
service side this may include HTML, PING, MySQL, Diskspace, FTP, SSH etc.
On the server side we monitor power supplies, hard drives, temperature
and so on. This is why we say we take care of everything server related
-- all you are responsible for is your website or application. What you
pay us for is the knowledge that you can go to bed and if your server has
an error at 3am in the morning, we know about it and can fix it.
Our datacentre network is primarily based both in our own datacentre in
Slough (113-114 Buckingham Avenue), where our offices are also located,
and Equinix LD5 two hundred metres down the road (8 Buckingham Avenue).
If an engineer is not already in the vicinity of your server, we can have
one onsite within a few minutes.
One of the main differences you will find between us and our competitors
is that we generally withold root (or Administrator) access to dedicated,
and virtual dedicated servers, instead giving you access to make the
changes you need in more controlled ways. That means that if, when that
alert goes off at 3am, something obscure has broken, we have full
documentation and history of everything that has been changed on the
The other benefit is that if you have a configuration request, for
example to install a new PHP module or to install new server software,
you just need to ask us to do it and we will, for no extra charge.
The best way to understand the level of monitoring we provide is to
arrange a visit and see the systems team in action. Get in touch with a
For any site, speed, reliability and security are paramount. For example,
a second delay when loading a page could cause a visitor to return to
Google and click the next link. In an e-commerce store, it
would be a security vulnerability to allow remote access, and we also
need to help you pass PCI-DSS compliance.
Of course we generally run the optimisation in the background; most
customers trust our engineers to just get on and do it. Many servers fit
into a variety of categories we automatically optimise for (e.g.
Wordpress-based blogs, Wordpress sites, cPanel/WHM Resellers), but others
require custom work. For those, it's good to know about your site, its
usage, and any upcoming changes, and for for complex requirements we even
have a dedicated Complex Hosting team.