Terms & Conditions, Privacy Policy and SLA

This agreement is made between Paragon Internet Group Ltd t/a Tsohost, a limited company registered in England and Wales with company number 7573953 and VAT Registration Number GB 182 1470 21, with the registered office 113-114 Buckingham Avenue, Slough, Berkshire, England, SL1 4PF ("Tsohost" which expression shall include all or any of its subsidiaries, agents, successors and assigns), and you the customer ("Customer" which expression shall include its permitted successors and assigns).

Note When registering an account or signing up for a service with Tsohost (Paragon Internet Group Ltd), you’ll be agreeing to our 'Terms & Conditions of Service' as set out below.

WHOIS Privacy Terms


Note The below terms apply to any domains registered with Paragon Internet Group

Registrants who opt to use the Contact Protect WHOIS Privacy Service have elected to include the following information in the public WHOIS database:

  1. Contact Protect will appear as the Registrant and Contact name(s)

  2. Contact Protect’s postal address, email address and telephone number shall appear on behalf of the Registrant and other contact(s)

  3. Nameserver information will be those designated by the Registrant

  4. The original registration, expiry and last update date of the domain name

  5. Paragon Internet Group Ltd will be identified as the Registrar of Record

You understand and agree that the Registrant and other Contact Information which you provide will be kept on file. You also acknowledge and agree that you will ensure WHOIS information and domain contacts are true, accurate and up to date.

You will retain full control over the domain name and its registration records and you’re free to disable and reinstate the WHOIS Privacy Service at your discretion.

The WHOIS Privacy Service may be used with both new and existing domain names. You may use the service with domains transferred to one of our partners, once the transfer has completed.

If you wish to transfer a domain using Contact Protect to another registrar, the WHOIS Privacy Service will need to be disabled in order to initiate the transfer.

All Registrar emails, such as domain renewal notices, WDRP, expiration notices, compliance notifications and other communique will be sent to the contacts you designated.

Communications forwarding

Communications received with respect to a particular domain name registration will be handled as follows:

  1. Postal Mail: When we receive mail which is sent by Registered Mail, Signed For or a traceable courier we will contact you via the email address(es) on file giving you 3 options; the option to receive a scanned copy of the mail, have the mail forwarded to you (postage fees may apply) or we can simply discard it.

  2. Email: If someone emails the email address on your WHOIS record, they will receive an automatic reply informing them that to get in contact with the domain owner they should use the contact form on ContactProtect.org.

  3. Phone: If someone calls our number shown on the WHOIS record, they will hear a recorded message informing them that we do not accept voice messages and that to get in contact with the domain owner they should use the contact form on ContactProtect.org.

  4. We will only be responsible for forwarding communications where our details appear in the WHOIS database and when your WHOIS information is accurate, complete and up to date

You acknowledge and understand that standard postal mail will be discarded at our discretion; we also reserve the right to open mail received for processing and/or security purposes.

Right to Suspend and Disable

We reserve the right, at our sole discretion and without liability to you or any of your contacts, to suspend or cancel the WHOIS Privacy Service and to reveal the Registrant and other contact information in certain circumstances, including but not limited to the following:

  1. when required by law;

  2. in the good faith belief that disclosure is necessary to further determine an alleged breach of a law;

  3. to comply with all legal processes served upon IdentiSafe Ltd, such as Court Orders;

  4. to resolve any and all third party claims including but not limited to ICANN’s or a Registry’s dispute resolution policy;

  5. to avoid financial loss or legal liability;

  6. if we believe that you or one of your Contacts are using the WHOIS Privacy Service to conceal involvement with illegal, illicit, objectionable or harmful activities;

  7. to transmit SPAM, viruses or other malware

You understand and agree that, in the event that we receive a formal complaint, notice of claim or URDP, that will have the right to disable the WHOIS Privacy Service pending final resolution of the matter.

Payment Terms and Refunds

You acknowledge and accept that the WHOIS Privacy service will be run in conjunction with the term of the associated domain name registration and that no refund will be issued for any period in which the WHOIS Privacy Service is dormant or unused. Similarly it is not possible for the privacy service to be charged “pro-rata” and the full fee will be required regardless as to when it is initiated in relation to the associated domain registration renewal cycle.

WHOIS Privacy Policy


Note The below terms apply to any domains registered through Tucows

These terms apply to all gTLD domains registered with Tucows that are using Contact Privacy Inc's WHOIS Privacy Service.

Contact Privacy Inc. Terms of Service

Contact Privacy Inc. Customer ####, where #### is an individual customer identification number which is unique per domain name, shall appear as the Registrant and Contacts name(s); (ii) Tucows Domains Inc.'s ("Tucows") postal address and a Tucows assigned email address and telephone number shall appear on behalf of the Registrant and the Contact(s); (iii) The primary and secondary nameservers shall be those designated by the Registrant; (iv) The original date of registration and the expiration of each domain name; (v) Tucows Domains Inc. will be identified as the registrar of record.

You understand and agree that the Registrant and Contact Information that you have provided will be kept on file. You further agree and warrant that you will ensure that the Whois Information is true, accurate and up to date.

You will retain complete control over the domain name and its registration records and may suspend and reinstate the Whois Privacy Service at your discretion.

The Whois Privacy Service may be used with both new and existing domain name registrations. You may use the Whois Privacy Service with respect to a domain name that has been transferred but it will only commence after the transfer has been completed. If you wish to transfer the domain name to a different registrar, the Whois Privacy Service must be disabled in order to initiate the transfer.

We will send all obligatory renewal and transfer related messages to the Contacts you have designated.

Communications Forwarding

Communications received with respect to a particular domain name registration will be handled as follows: (i) We will forward to you or a Contact all correspondence received by registered mail or traceable courier. This information may be opened, scanned and emailed to you or your Contact. Regular postal mail will be discarded or returned to sender at our discretion. (ii) Email correspondence will be forwarded, only if submitted via the contactprivacy.com website, to the address as it appears in Tucows records. (iii) A voice mail message will advise all callers that inbound messages will not be accepted; calls will be directed to the contactprivacy.com web site where written messages will be forwarded according to your instructions. (iv) We will only be responsible for forwarding communications where our details have appeared in the whois and when your Whois Information is accurate, complete and up to date.

Right to Suspend and Disable

We shall have the right, at our sole discretion and without liability to you or any of your Contacts, suspend or cancel your domain name and to reveal Registrant and Contact Whois Information in certain circumstances, including but not limited to the following: (i) when required by law; (ii) in the good faith belief that disclosure is necessary to further determination of an alleged breach of a law; (iii) to comply with a legal process served upon Tucows; (iv) to resolve any and all third party claims including but not limited to ICANN's or a Registry's dispute resolution policy; (v) to avoid financial loss or legal liability (v) to avoid financial loss or legal liability; (vi) if we believe that you or one of your Contacts is using the Whois Privacy Service to conceal involvement with illegal, illicit, objectionable or harmful activities; or (vii) to transmit SPAM, viruses, worms or other harmful computer programs.

You understand and agree that, in the event that we receive a formal complaint, notice of claim or UDRP, that we will have the right to disable the Whois Privacy Service pending final disposition of the matter.