Our premium Web Hosting platform hosts over 170,000 websites for over 55,000 customers and is trusted by businesses and individuals alike. With a wealth of industry experience amassed company-wide, we provide expert technical advice and support to each and every customer. Paired with the cutting edge technology we deploy and develop to power our infrastructure, it's no wonder our Web Hosting service has such an acclaimed reputation.
When you contact us you will reach a fully trained, highly technical (English speaking) human being who will be able to assist you.
Should any of our systems experience issues that may affect your service we will instantly post an update to our status page, with regular updates until service is resumed.
No matter what the day or time, our customer support team is on standby to help with your query. We promise to reply to your ticket within 30 minutes or less.
Tip Before contacting support with regards to your hosting or account, we recommend that clients explore our support guides which address many of the common issues & questions we get asked day to day. The guides come in many formats (text, video and PDF) and can be filtered using the search box above.
If you would to talk directly to a support agent regarding your technical query you can call our customer support team on 01628 200 161 between 7am and midnight, all year round.
Our email ticketing system is manned 24/7, 365 days a year. You can open a ticket through your My.Tsohost account or simply by emailing firstname.lastname@example.org.
Do you have a quick question or need hosting advice? You can tweet our support team @tsohost between 9am and 5pm everyday.