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How to tell if an email from tsoHost is genuine

How to tell if an email from tsoHost is genuine

Posted 11th March, 2021 by Sarah

Sadly, cyber crime is on the up.

In the past year, as the Covid-19 pandemic has forced individuals and businesses alike to do more online, nefarious characters have followed suit.

In particular, phishing is emerging as one of the most popular offences for cyber criminals.

Nobody is immune from phishing scams. Phishers have pretended to be everyone from Netflix to Microsoft in the past year.

So, with this in mind, in this blog we’ll look at how you can tell if an email from tsoHost is a genuine one. Plus, later, we’ll offer up some tips for spotting phishing attacks in general.

6 things to check for in an email from tsoHost

1. Check the email address for the sender: official emails from tsoHost will always come from an address that ends or or

2. See if the email asks for personal details: the tsoHost care team will never ask you for personal information as part of their email communications with you.

3. See if the email requests password or account details: at tsoHost we will never ask for account or password details over email.

4. Be wary of attachments: the tsoHost care team will sometimes need to send you attachments such as error logs and screenshots if they are supporting you with a problem. However, it’s worth being vigilant when it comes to opening attachments. If an email with an attachment comes to you from tsoHost that’s completely out of the blue, treat it with caution.

5. Keep an eye out for typos or poor design: even the most polished companies make the odd typo or design mistake every now and again.

However, if an email is littered with spelling mistakes, bad grammar, and poor quality graphics, then there’s a good chance it’s a phishing attempt.

6. Unsure whether the email if genuine or not? reach out to us for support. Open a new ticket from your Client Area and ask us if the email was real or fake.

What to do if you think you’ve clicked on a link or provided sensitive information

Firstly, don’t panic.

If you think you’ve been a victim of a phishing scam from a scammer imitating tsoHost, get in touch with our support team by raising a ticket through your Client Area.

Then, just to be on the safe side, change your credentials, such as your account password, in every place you have used them.

Important: ensure your tsoHost password is completely unique and you haven’t used it on other sites.

How to spot phishing attacks in general

Some statistics suggest that there has been a 30,000 per cent rise in phishing attacks since the outbreak of Covid-19 in 2020.

Other studies indicate that Brits collectively lost more than £4.6 million to phishing scams in 2020.

So it’s important to be vigilant for phishing scams with every email you open.

Here are a few warning signs to look out for in future emails…

Email address: Phishing scammers don’t ever have access to the official systems that companies use to send emails to their customers.

So, they have to send emails from alternative email addresses.

Some are quite obviously fraudulent, like this email address ‘’ used to send a phishing email from ‘Netflix’ telling customers that their accounts had been locked.

Some are less easy to spot, though. If you’re ever in doubt, check out the company’s own – phishing advice. It’s often part of the small print within emails themselves.

Content that’s too good to be true: It’s not very often that companies will bestow random gifts or spontaneous refunds on their customers.

So, if you get an email telling you you’ve won something in a competition you didn’t enter or similar, there’s a very good chance the email is a phishing scam.

Look out for subject lines like ‘You’ve been chosen’ and ‘Congratulations’ as signs of phishing scams.

The email contains a sense of urgency: Phishing scammers will often try to impose a sense of emergency or panic on their victims, so they act without proper consideration.

If an email makes you panic or pulls at your heart strings, it fits the criteria for a phishing scam and will require further investigation.

Categories: Security

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