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The tsoHost Knowledge Base

Take a look through our extensive library of detailed support guides.

Get Support

Have a question that needs answering, or a problem you can’t solve? Our expert support team is on hand 24/7 to give expert support and advice on all your technical problems.

You can contact our team via ticket, telephone and live chat, as we want to make sure our specialist support team is available to you whenever and however you need it.

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Our support teams

In order to maintain the high standards of support you expect from tsoHost, we ensure that all of our support staff are thoroughly trained, both in the technical aspects and in customer relations. We want our support staff to build relationships with our customers, so that you know that we’re here for you whenever you need us.

We aim to foster an environment of enthusiasm and friendliness within our team, so that whomever you speak to, whenever you speak to them, you’re greeted with the same sunny disposition and eagerness to assist.

Our team

Martin Kostadinov
Live Chat Support Team

“I always aim to go above and beyond for our customers – their satisfaction is my Number One priority.”

Matea Plachkova
Telephone Support Team

“If you advocate for your customers, they advocate for you. I treat our customers the way I want to be treated – with patience, respect, and understanding.”

Vasilena Ilieva
Ticket Support Team

“Every great business is built on friendship.”

What can our tsoHost support team do for you?

Free migrations

  • We’ll transfer your site from another host to our own and make sure it’s up and running
  • We also offer paid migrations if you have used up your free bundles

Free guides and advice

  • Step-by-step guides to setting up email
  • Advice on WordPress plugins and how to fix problems
  • Troubleshooting errors

Recommendations

  • Advice on speeding up your site
  • Upgrades and features you might not be using
  • Changing IPS tags and DNS settings

All of this is free and available now!

9.4 out of 10 rating based on 2837 customer reviews.
Mar 21, 2019

Excellent service as usual. Vince was able, not just to solve my problems, but talk me through how to do it myself in the future!

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Mar 21, 2019

I like the support from this hosting company. Very helpful. This is important to me as a non-trained webmaster, running a professional site. Ther …read on

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Mar 21, 2019

I have had to call on the expertise of the Tshost agents on several occasions. They have all been patient and understanding of my issues and talk …read on

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