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Cookie Policy

What are cookies?

Cookies are small text files containing information that is stored on an internet user’s device when visiting a website. The information a cookie contains and its purpose is determined by the website operator and can be used by that web server every time you visit that site. Cookies are used to save time and make visiting websites more efficient and enjoyable. Cookies are used in different ways, from helping tsoHost identify if you're an existing customer, to determining usage patterns and saving items in your basket.

How do tsoHost use cookies?

tsoHost uses two types of cookies: cookies set by tsoHost and cookies set by third parties (i.e. other websites or services).

tsoHost cookies enable us to keep you signed in to your account throughout your visit and to ensure a seamless experience while using our live chat.

Third party cookies are used to help us improve your experience when browsing our site by learning how you interact with the tsoHost website. These cookies also allow us to link to websites which provide service to tsoHost including Google Adwords and Hotjar.


First-party cookies are those set by a website that is being visited by the user at the time in order to preserve your settings (e.g. while on our site).

First or third-party cookies and web beacons may be placed by our sites, applications or tools in order to deliver content, including product related advertisements, relevant to your specific interests on our sites or third-party sites. These technologies allow us to understand how useful our advertisements are and improve the relevancy of the content delivered to our users.

We also utilise third-party service providers to assist us in delivering the same functions, which means that our authorised service providers may also place cookies, web beacons and similar technologies on your device via our services (first and third-party cookies). They may also collect information that helps them identify your device, such as IP address or other unique device identifiers.

More information about the cookies we use and how you can manage permission can be found below;

GAThis website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer to help the website analyse how visitors use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
HotjarHotjar cookies are used to track you interaction with features on the website.
.GA Tag ManagerAllows us to easily setup and manage cookies.
Live ChatA functional cookie that allows us to provide our live chat service.
tso-cookie policyiRemembers when a user has been shown our cookie policy banner.
.tso[currency]A functional cookie that saves your currency preference for browsing and purchasing products on the tsoHost website.
tso-notification-7684 Remembers who has seen our latest offers banner.
CraftsessionID This is a unique identify for your visit to our website (session).
CRAFT_CSRF_TOKEN This is a unique token for security, to prevent cross site request forgery (

Click here to view our terms and conditions prior to April 30th 2018.