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Managed Migrations Terms & Conditions

These Managed Migration Terms and Condition apply to both paid and bundled migrations and are supplemental to tsoHosts’ General Term and Conditions. The request that tsoHost carry out a migration constitutes acceptance of these Managed Migration Terms and Conditions and tsoHost’s General Terms and Conditions.

To initiate a migration request. all data on the migration form displayed in the client area must be completed. Once this is done, a support ticket will be raised automatically and tsoHost will endeavour to respond to this within 1 working day with a suggested migration date/time.

The Customer accepts and understands that tsoHost can only move websites from web hosts where tsoHost has FTP access.

The migration service is the movement of the Customer’s files and databases from their existing host to the tsoHost platform.

Sensitive data shared with tsoHost during the migration of your website will be held in compliance with all UK data protection legislation.

tsoHost is not responsible for any loss or damage whatsoever arising from a website migration. Before requesting a migration, Customers must take a full backup of their website data and files.

The Customer accepts and understands that tsoHost will not migrate email, domain registration or custom DNS records. tsoHost will attempt to migrate all databases we believe are necessary for the operation of your website but it is the Customer’s responsibility to ensure that any website functions correctly post-migration.

tsoHost will not migrate an SSL certificate from the Customer’s current provider. If an SSL certificate is required for any migrated websites, then a new one will have to be purchased via tsoHost.

Once a migration is completed, Customers must check that the content has been transferred successfully before cancelling any third-party hosting package. Customers are solely responsible for the decision to terminate any hosting provided by a third-party and tsoHost accepts responsibility for loss of data.

tsoHost will not debug technical issues with a Customer’s website, scripts or databases, whether or not the Customer believe these to have arisen due to the migration. Basic Migrations tsoHost will endeavour to migrate the Customer’s website within 3 working days but the Customer accepts this may not be possible during busy periods or due to unforeseen technical issues.

If your DNS is not hosted with tsoHost then it is solely the Customer’s responsibility to update your DNS records. eCommerce Migrations tsoHost will endeavours to migrate the website at the scheduled time however there may be some deviation due to unforeseen technical issues or human factors.

If your DNS is not hosted with tsoHost then it is solely the Customer’s responsibility to update your DNS records during the migration window.

Click here to view our terms and conditions prior to April 30th 2018.